Terms & Conditions
General
By placing an order with NEURO., you agree to the following Terms & Conditions. We reserve the right to update these terms at any time, and any changes will be effective immediately upon posting on our website.
Products
We aim to ensure all product descriptions, images and prices are accurate. However, colours may vary slightly due to screen settings, and minor variations in print placement may occur as each item is produced with care.
Orders
Once an order is placed, you will receive an email confirmation. This does not guarantee acceptance of your order. NEURO. reserves the right to cancel or refuse any order for any reason, including stock availability or payment issues.
Pricing & Payment
All prices are listed in GBP (£) and include VAT where applicable. Payment must be made in full before your order is processed and dispatched.
Shipping
We aim to dispatch orders within the timeframe stated on our website. Delivery times may vary depending on your location and the courier service used. NEURO. is not responsible for delays caused by postal or courier services.
International Shipping – Import Duties & Taxes
Orders shipped outside the United Kingdom may be subject to import duties, taxes, and customs clearance fees upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in your shipping cost at checkout.
For orders shipped to the United States, most parcels valued under $800 USD are not subject to import duties. However, we recommend checking with your local customs office if you have any questions.
Neuro.co is not responsible for any delays caused by customs processing.
Refund & Returns Policy
Returns
We hope you love your NEURO. purchase. If you are not completely satisfied, you may return eligible items within 14 days of receiving your order.
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition
- Returned with all original tags and packaging where possible
Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us within 7 days of delivery at [your email address] with your order number and clear photos of the issue. We will arrange a replacement or refund where appropriate.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 working days.
Contact Us
For any questions regarding your order, returns or refunds, please contact us at:
Email: neuro.co@homtail.com
NEURO.
Different. Not Less.